Name: TRUE ROMANCE
Brand: Florist New Barnet
Price: 110.00 GBP
Availability: InStock

Florist New Barnet Online Flower Delivery Terms & Conditions

Introduction

These Terms and Conditions ("Terms") govern your use of the Florist New Barnet website and the purchase of goods and services from us, specifically relating to online flower delivery in New Barnet and the surrounding areas. Please read these Terms carefully before placing your order. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not accept these Terms, do not place an order with Florist New Barnet.

Scope of These Terms

These Terms and Conditions apply to all sales, purchases, and deliveries of flowers, floral arrangements, and related goods or services transacted online through the Florist New Barnet website. These Terms apply to customers residing in New Barnet and the nearby areas that our flower delivery service covers. Accessing or purchasing products from our site outside these areas may not be supported and could result in cancellation of your order.

Order Process

1. Placing Your Order
Orders can be placed through our website using the online ordering system. You must provide accurate and complete details, including recipient information, delivery address in New Barnet or nearby, and any required delivery instructions. After completing your order, you will receive an order confirmation by way of an on-screen message and/or email confirmation. Please check these details carefully and contact us as soon as possible if there are any errors.

2. Acceptance of Orders
All orders are subject to acceptance by Florist New Barnet. We reserve the right to refuse, cancel, or limit orders at our discretion, including for reasons such as unavailability of flowers, incomplete details, or inability to deliver to a specific location in New Barnet or surrounding areas.

3. Substitution Policy
While we do our utmost to deliver arrangements as shown, flowers are a natural product and some varieties may not always be available. In such cases, we reserve the right to make suitable substitutions of equal or greater value, while maintaining the overall style, colour palette, and quality of the arrangement.

Payments

1. Payment Methods
All prices listed on the Florist New Barnet site are in GBP (£) and are inclusive of VAT where applicable. We accept major credit and debit cards online and may offer other secure payment gateways. Payment is required at the time of order placement. Orders are not confirmed until payment has been received.

2. Pricing
We take care to ensure that all product details and prices shown on our website are accurate. However, errors may occur. If we discover an error in the price of a product you have ordered, we will inform you as soon as possible and allow you the option to reconfirm your order at the correct price or to cancel it.

3. Security
All payment transactions are processed securely. We do not store credit card details nor do we share customer financial details with any third parties other than our authorised payment processors.

Delivery of Flowers

1. Delivery Areas
We deliver to addresses within New Barnet and the surrounding districts within our delivery radius. If you place an order outside our delivery area, we reserve the right to cancel your order and will provide a full refund if payment has been made.

2. Delivery Times
We strive to deliver flower orders on the requested delivery date. While we offer same-day and next-day delivery options, delivery times are not guaranteed and may be affected by factors outside our control, such as weather, traffic, or recipient availability. We recommend placing your order in advance, especially during peak times such as Valentine's Day, Mother’s Day, and Christmas.

3. Delivery Instructions and Completion
Please provide accurate and comprehensive delivery instructions. If the recipient is not available at the time of delivery, flowers may be left in a safe place, with a neighbour or concierge, or delivery may be rearranged. We shall not be liable for late or failed delivery due to incorrect address details or recipient unavailability.

Cancellations and Amendments

1. Cancelling an Order
If you wish to cancel your order, please notify us as soon as possible. Cancellations can only be accepted prior to the dispatch or preparation of your order. Orders that have already been made or dispatched for delivery cannot be cancelled and are chargeable in full, as flowers are perishable goods and are made to order.

2. Amendments
If you need to amend your order, such as changing the delivery date or recipient details, please contact us promptly. We will do our best to accommodate changes but cannot guarantee amendments where preparation has already begun or the item has been dispatched.

3. Non-Perishable Goods
In the case of any non-perishable goods (such as vases or giftware), you have rights under the Consumer Contracts Regulations. Please contact us for guidance if you wish to return any non-perishable items.

Returns, Refunds, and Complaints

1. Quality Guarantee
We take great pride in the freshness and quality of our flowers. Should you be unhappy with the quality of your delivered flowers, please contact us within 24 hours of delivery, with photographic evidence where possible, so we can investigate and resolve the issue appropriately.

2. Returns Policy
Due to the perishable nature of flowers, returns are not generally accepted unless the flowers are clearly faulty or damaged upon arrival. For non-perishable items, returns must be requested within 14 days from the receipt of goods, and items must be returned unused, in their original packaging, and at your own cost.

3. Refunds
If your flowers or products are found to be faulty, damaged, or not as described, we will offer a replacement or refund at our discretion. Refunds will be processed via the original payment method within a reasonable period.

4. Complaints
We value customer satisfaction. If you have a complaint, please contact us promptly, providing as much detail as possible so we can address your concerns fairly and efficiently.

Liability

To the maximum extent permitted by law, Florist New Barnet excludes all liability for any claims, losses, damages, or expenses arising out of any delivery issues (including delays or failure to deliver), loss of data, loss of profits, or indirect or consequential loss. Our total liability will not exceed the value of the product purchased. Nothing in these Terms affects your statutory rights as a consumer in the United Kingdom or limits or excludes our liability for fraudulent misrepresentation, death, or personal injury resulting from our negligence.

Personal Information and Privacy

All information you provide to us is handled in accordance with applicable data protection legislation and our privacy policy. We will use your personal information to process your order, deliver your goods, and where necessary, contact you regarding your purchase. We do not sell, trade, or otherwise transfer customer information to outside parties except where required to fulfil your delivery.

Intellectual Property

All content, images, text, logos, and brand names displayed on the Florist New Barnet website remain the property of Florist New Barnet or our suppliers. You may not use, duplicate, or distribute any content from our website without our prior written permission.

Force Majeure

Florist New Barnet will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms caused by events outside our reasonable control (such as natural disasters, severe weather conditions, government restrictions, strikes, supplier issues, or pandemic outbreaks).

Governing Law and Jurisdiction

These Terms and Conditions, and any disputes or claims relating to them, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time to reflect changes in our services, the law, or regulatory requirements. Any changes will be posted on our website, and your continued use of our website or services after such changes constitutes your acceptance of the new Terms.

Contact and Customer Service

If you have any questions regarding these Terms and Conditions, your order, or you require assistance with online flower delivery in New Barnet or surrounding areas, please contact us using the details provided on our website. Our team is available during business hours to help resolve any issues or concerns you may have.

Note: These Terms & Conditions are intended for customers in New Barnet and the surrounding areas we serve. If you are outside our standard delivery area, please enquire before placing an order to avoid disappointment.