Returns, Refunds & Complaints at Florist New Barnet

Fresh Flowers Guarantee in New Barnet

At Florist New Barnet, we take pride in delivering only the freshest blooms direct to your doorstep or place of business. As a trusted local New Barnet florist, our commitment is to provide exceptional floral arrangements that delight households and businesses alike. Every order is fulfilled with care, backed by our Fresh Flowers Guarantee, ensuring your complete satisfaction.

Damaged-on-Arrival Policy

If you receive flowers that appear damaged or unsatisfactory upon arrival, please notify us as soon as possible—ideally within 24 hours of delivery. To assist us in resolving the issue promptly, please retain both the arrangement and its original packaging until we advise further. Our team will assess the situation and, where eligible, offer a suitable solution. We strive to make your experience stress-free, and your satisfaction remains our top priority.

Freshness Window and Quality Assurance

We stand behind the quality and freshness of every bouquet we deliver in New Barnet. Our flowers are guaranteed to remain vibrant and healthy for a minimum of 5 days from the time of delivery, provided care instructions included are followed. Should you notice premature wilting or quality concerns within this freshness window, please contact us promptly with supporting details. Our team will assess your concerns and work swiftly to make things right.

Refund or Replacement Options

Your happiness matters to us. When a product does not meet our Fresh Flowers Guarantee—due to damage on arrival or freshness issues within the guarantee window—you can choose between a full refund or a complimentary replacement arrangement delivered at your convenience. We tailor each resolution to your preference and strive to ensure every remedied order meets or exceeds expectations. Refunds will be processed to your original payment method, and replacements are arranged for the earliest available delivery slot.

How to Make a Complaint

We welcome all feedback, including complaints, as they help us improve our service to the New Barnet community. If you are dissatisfied with your flowers or our service for any reason, please reach out to us within 5 days of receiving your order. Provide your order details, a description of the issue, and any relevant photos to assist our investigation. Our dedicated customer care team will acknowledge your complaint promptly and aim to resolve the matter to your satisfaction within 2 business days.

Why Choose Florist New Barnet?

As a trusted member of the New Barnet community, we understand the importance of a reliable, local florist. Our customers return to us because of our proven commitment to quality, transparent policies, and personal touch. Whether serving homes or local businesses, Florist New Barnet guarantees fresh flowers, clear communication, and friendly service with every order.

If you have questions regarding our returns, refunds or complaints process, please don’t hesitate to get in touch. Thank you for choosing Florist New Barnet – proudly delivering fresh flowers across our neighbourhood.